a71.com FAQ — Your Questions, Answered

Yes. You must be at least 18 years old to register and play at a71.com. By creating an account, you confirm that you meet this age requirement. a71.com takes responsible gaming seriously and reserves the right to request age verification at any time.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact support.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the a71.com Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact support rather than creating a new one.

Log in to your account and go to the Profile or Account Settings section. Some details can be updated directly. For changes to your registered mobile number, you will need to contact the support team to verify your identity before the change is made.

If you wish to close your account, contact the a71.com support team directly. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account due to gambling concerns, please read our Responsible Gaming page first — we have tools that may help.

a71.com accepts deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees.

The minimum deposit at a71.com is ৳100. This low threshold means you can start playing without committing a large amount upfront. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification.

Deposits via bKash, Nagad, and Rocket are processed instantly in most cases. Your balance should update within a few seconds of completing the payment. If your deposit has not appeared after five minutes, take a screenshot of the transaction confirmation and contact support.

Log in to your account, go to the Withdraw section, enter the amount you want to withdraw, and select your preferred method — bKash, Nagad, or Rocket. Make sure the mobile number you are withdrawing to matches the one registered on your account. Withdrawals are typically processed within 30 minutes during business hours.

The minimum withdrawal at a71.com is ৳200. There is no upper limit on withdrawals for verified accounts. If you are withdrawing a large amount for the first time, the team may carry out a brief identity check before processing — this is standard practice to protect your account.

If your withdrawal has not arrived within two hours, first check that the mobile number on your account is correct. Then contact the a71.com support team with your withdrawal reference number. The team will investigate and resolve the issue as quickly as possible.

a71.com does not charge any fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. Check with your provider for their current fee schedule.

a71.com currently offers eight games: Fortune Gems 2, High Roller, Darts, Fortune Horse, Super Bingo, Color Prediction, and Single Deck Blackjack. Each game has its own rules, bet range, and RTP. Visit the Game page for a full overview and comparison table.

Every game at a71.com uses a certified random number generator (RNG). This means every spin, card draw, and prediction outcome is completely random and cannot be predicted or manipulated — not by the player and not by the platform. The RNG is independently tested to ensure genuine fairness.

RTP stands for Return to Player. It is a percentage that represents how much of the total money wagered on a game is paid back to players over a very large number of rounds. For example, an RTP of 97% means that for every ৳100 wagered in total, ৳97 is returned as winnings on average. RTP is a long-term statistical figure — it does not predict what will happen in any single session.

Single Deck Blackjack has the highest RTP at 99.5% when played with basic strategy, making it the best odds game in the a71.com library. Among slots, Fortune Gems 2 leads with 97.2%. Keep in mind that skill plays a bigger role in blackjack — learning basic strategy will significantly improve your results over time.

Demo or free-play modes depend on the specific game. Some games at a71.com allow you to view the rules and paytable before placing a real bet. For the most up-to-date information on which games offer a practice mode, check the individual game page or contact support.

If your connection drops mid-round, the game server continues to process the round on its end. When you reconnect and reload the game, you will see the result of the round that was in progress. Your balance will be updated accordingly. No round is lost due to a disconnection on your side.

Yes. a71.com offers a welcome bonus for new players who register and make their first deposit. The exact bonus amount and terms are displayed on the registration and deposit pages. Bonuses are subject to wagering requirements — make sure you read the terms before claiming.

Wagering requirements tell you how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place a total of ৳5,000 in bets before the bonus converts to withdrawable cash. The specific requirement for each bonus is always stated clearly in the promotion terms.

Most bonuses at a71.com are credited automatically when you meet the qualifying conditions — such as making a deposit of a certain amount. If a promotion requires a bonus code, there will be a field to enter it during the deposit process. If you have a code and are unsure where to enter it, contact support for step-by-step guidance.

Bonuses that are not used or wagered within the stated validity period will be removed from your account automatically. Expired bonuses cannot be reinstated. Always check the expiry date of any bonus you claim and make sure you have enough time to meet the wagering requirements before it expires.

If you have an active bonus on your account, withdrawals may be restricted until the wagering requirements are met. In some cases, you can choose to forfeit the bonus in order to withdraw your deposit — but this will remove the bonus balance entirely. Check the specific bonus terms or contact support before making a decision.

Yes. a71.com has a dedicated mobile app available for Android and iOS. The app gives you faster load times, smoother gameplay, and push notifications for promotions. Visit the App page to download it and find installation instructions.

Download the APK file from the a71.com App page. Before installing, go to your phone's Settings, then Security, and enable "Install from unknown sources" (or "Allow from this source" on newer Android versions). Open the downloaded APK file and follow the on-screen prompts to complete installation. The whole process takes under a minute.

The a71.com app is designed to run on Android 6.0 and above, which covers the vast majority of devices currently in use in Bangladesh. If your phone runs an older version of Android, you can still play through your mobile browser — all games are fully playable without the app.

When a new version of the a71.com app is available, you will see an update notification when you open the app. Tap the notification to download and install the update. Alternatively, visit the App page to download the latest version manually. Keeping the app updated ensures you have the best performance and the latest features.

First, try closing the app completely and reopening it. If the problem continues, clear the app cache from your phone's Settings. If it still does not work, uninstall the app and reinstall the latest version from the App page. If none of these steps help, contact support with your device model and Android version so the team can assist you directly.

a71.com uses SSL encryption on all pages to protect data in transit. Your personal information is stored securely and is never sold to third parties. For full details on how your data is collected, stored, and used, read the Privacy Policy.

Change your password immediately from the account settings page. Then contact the a71.com support team to report the suspected unauthorised access. The team can review recent login activity on your account and take steps to secure it. Never share your password with anyone, including people claiming to be a71.com staff.

Yes. a71.com supports deposit limits as part of its responsible gaming tools. You can set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it comes into force. Read more on the Responsible Gaming page.

Self-exclusion allows you to block yourself from accessing your a71.com account for a set period — from 30 days up to permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play. To request self-exclusion, contact the support team or use the option in your account settings. This is a serious tool and exclusions cannot be reversed before the chosen period ends.

The Responsible Gaming page on a71.com covers everything in detail — recognising problem gambling, the tools available to help you stay in control, and guidance on where to seek further support. We encourage all players to read it, not just those who feel they have a problem.